Refund policy

At EVOR, we are committed to providing high-quality products and an excellent shopping experience. If for any reason you are not satisfied with your purchase, please review our return and exchange policy below:

Important: Returns will not be accepted without prior notice and approval from our team. Please follow the instructions below if you wish to request a return or exchange.

⸻

• Return/Exchange Window: 15 calendar days from the delivery date.

• Product Condition: Items must be unused, unwashed, and in perfect condition, with all original tags and hygienic liners (if applicable) intact.

⸻

If you receive a defective item or the wrong product:

1. Contact: Email us at evor.shop1@gmail.com within 7 days of delivery.

2. Include:

• Your order number

• Clear photos of the item and the defect

• Photos of the original packaging

3. Resolution:

• Replacement: We’ll send you a new item at no extra cost (subject to availability).

• Store Credit: A credit equal to the item’s value will be issued.

⸻

If you want to return an item for personal reasons (e.g., size or color):

• Shipping Costs: You are responsible for return shipping costs.

• Process:

1. Email us at evor.shop1@gmail.com within 15 calendar days of delivery.

2. Provide your order number and reason for return.

3. Our team will send you step-by-step instructions.

• Refund: Once we receive and inspect the item, store credit will be issued for the returned product.

⸻

• Packaging: Return the item in its original packaging, including tags and accessories.

• Shipping: Use a reliable courier and save your tracking number.

• Notify Us: Once shipped, email us the tracking number.

⸻

• Inspection: Completed within 3 business days of receiving your return.

• Approval Notification: You’ll be informed whether your return was approved.

• Store Credit Issuance: If approved, your credit will be processed within 5–7 business days.

⸻

• Sale Items: Products purchased on sale or with discounts are non-refundable, unless defective.

⸻

For any return or exchange inquiries:

• Email: evor.shop1@gmail.com

• Customer Service Hours: Monday to Friday, 9:00 a.m. – 6:00 p.m.

• Response Time: Within 24–48 business hours